FAQ's

1. How can I contact you?

You can contact us by sending an email to stashpackstore@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers, located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

3. Can I receive a refund for my returned merchandise?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item.

4. How do I return merchandise?

To initiate a return, please contact our customer support team at stashpackstore@gmail.com. They will guide you through the return process and provide you with the necessary instructions.

5. What is your refund policy?

Our refund policy allows for returns within 30 days of receiving your item. The merchandise must be in its original condition, unworn or unused, with all tags attached. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

6. How long does it take to process a refund?

Once your return is approved, we will initiate the refund process. You will receive the refund on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

7. Can I exchange an item?

If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired item. This will ensure a faster and smoother process.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping policy for more information on the countries we ship to and the associated fees.

9. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

10. How long does your shipping take?

The shipping time varies on the product and the destination. Generally it takes between 7 to 20 days for the product to be delivered, however, due to factors beyond our control, such as customs clearance and postal delays, shipping times may be longer in some cases.